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3.9 | 185 Reviews

Single Unit Front Load LG WashTower™ with Center Control™ 4.5 cu. ft. Washer and 7.4 cu. ft. Electric Dryer

LG WKEX200HBA

Features

  • Ultra Large Capacity 4.5 cu.ft. Washer and 7.4 cu.ft. Dryer let you clean larger loads
  • Single Unit Vertical Design takes up half the floor space
  • Our Sleekest Center Control® Yet -LED display makes it easier to reach the controls
  • Built-in intelligence takes out the guesswork-AI technology selects optimal wash & dry settings

Quick Specs

  • Type: Combination Washer Electric Dryer
  • Width: 27"
  • Height: 74.37"
  • Depth: 30.37"
  • Energy Star Rated: Yes
  • Laundry Capacity: 4.5 cu. ft.
  • High Efficiency: Yes
  • Steam Cycle: Yes
  • WiFi Connected: Yes

See More

 
Image Feature

Power Clean Big Loads in Under 30 Minutes

Power through larger loads in less time, thanks to five jets with variable sprays that deliver a complete clean in under 30 minutes .

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Steam Refresh Clothes in Between Washes

TurboSteam™ technology in the dryer refreshes clothes in between washes and helps sanitize children's toys, decorative pillows and more.

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Helps Remove Allergens

The LG WashTower™ can also handle common household allergens that attach to your clothing. The Allergiene™ wash cycle uses steam to remove up to 95% of common allergens such as dust, pet dander and pollen from your wardrobe .

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Premium Looks Designed to Last

Sleek, scratch-resistant tempered glass doors are complemented by chrome rim accents.

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Smooth Surface Helps Prevent Snags

Unlike porcelain & plastic, stainless steel tub & lifters avoid chips that snag on & ruin clothing.

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Measure First, Order Right.

Nothing is more frustrating than an appliance that doesn't fit. We'll help you find the right one for your space.

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All You Want In Half The Space

Reinvent how you do laundry with room to add a sink, a folding table or organized storage-all with a sleek, streamlined look in half the space plus easy-reach controls. No step stool needed.

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Get It All Done In Less Time

Ultra Large capacity (4.5 cu. ft. washer & 7.4 cu. ft. dryer) fits more to save time on every load.

Image Feature

Built-in Intelligence Takes Out The Guesswork

Forget about sorting or choosing cycles- built-in sensors use AI technology to detect fabric texture & load size, then customize wash motions and dry temps & more for advanced fabric care.

Image Feature

Life's better when your home runs smart

Discover ThinQ Care within the ThinQ app -- proactive smart alerts to keep your appliances running smoothly. Get notifications about usage, maintenance, plus early diagnosis right on your smartphone. SHOW ME MORE

Power Clean Big Loads in Under 30 Minutes Power through larger loads in less time, thanks to five jets with variable sprays that deliver a complete clean in under 30 minutes .

Steam Refresh Clothes in Between Washes TurboSteam™ technology in the dryer refreshes clothes in between washes and helps sanitize children's toys, decorative pillows and more.

Helps Remove Allergens The LG WashTower™ can also handle common household allergens that attach to your clothing. The Allergiene™ wash cycle uses steam to remove up to 95% of common allergens such as dust, pet dander and pollen from your wardrobe .

Premium Looks Designed to Last Sleek, scratch-resistant tempered glass doors are complemented by chrome rim accents.

Smooth Surface Helps Prevent Snags Unlike porcelain & plastic, stainless steel tub & lifters avoid chips that snag on & ruin clothing.

Measure First, Order Right. Nothing is more frustrating than an appliance that doesn't fit. We'll help you find the right one for your space.

All You Want In Half The Space Reinvent how you do laundry with room to add a sink, a folding table or organized storage-all with a sleek, streamlined look in half the space plus easy-reach controls. No step stool needed.

Get It All Done In Less Time Ultra Large capacity (4.5 cu. ft. washer & 7.4 cu. ft. dryer) fits more to save time on every load.

Built-in Intelligence Takes Out The Guesswork Forget about sorting or choosing cycles- built-in sensors use AI technology to detect fabric texture & load size, then customize wash motions and dry temps & more for advanced fabric care.

Life's better when your home runs smart Discover ThinQ Care within the ThinQ app -- proactive smart alerts to keep your appliances running smoothly. Get notifications about usage, maintenance, plus early diagnosis right on your smartphone. SHOW ME MORE

Features

  • Ultra Large Capacity 4.5 cu.ft. Washer and 7.4 cu.ft. Dryer let you clean larger loads
  • Single Unit Vertical Design takes up half the floor space
  • Our Sleekest Center Control® Yet -LED display makes it easier to reach the controls
  • Built-in intelligence takes out the guesswork-AI technology selects optimal wash & dry settings
  • Advanced washing and drying performance with TurboWash™ 360°, Allergiene™ Wash Cycle & TurboSteam™
  • Get the ThinQ® app to access smart functions and ThinQ Care™ alerts
  • Premium looks with real tempered glass doors designed to last
DRYER PROGRAMS
No. of Dryer Programs 6
Dryer Programs Bedding, Delicates, Downloaded, Heavy Duty, Normal, Small Load
No. of Dryer Options 9
Dryer Options Control Lock*, Drum Light*, Reduce Static, Wi-Fi* / Remote Start*, Signal*, Steam, Steam Fresh*, Energy Saver, Wrinkle Care
Drying Levels Damp, Less, More, Normal, Very
Manual Dry Times 60 min., 50 min., 40 min., 30 min., 20 min.
Temperature Settings High, Low, Low/Medium, Medium, Medium High
LAUNDRY APPLIANCE CAPACITY
Washer Capacity 4.5 cu.ft.
Dryer Capacity 7.4 cu.ft.
SUMMARY
Product Color Black Steel
Delay Wash Yes
Full Touch Electronic Control Panel with LED Display Yes
Electric Dryer Option WKEX200HBA
Gas Dryer Option WKGX201HBA
Series WashTower™
Touch Buttons Yes
Type Single Unit Front Load Washer and Dryer
Center Control® Yes
ENERGY
CEE Tier Tier 2
CEF 3.94
ENERGY STAR® Certified Yes
IMEF 2.92
IWF 2.9
WASHER PROGRAMS
No. of Washer Programs 6
Washer Programs Bedding, Delicates, Downloaded, Heavy Duty, Normal, Speed Wash
No. of Washer Options 10
Washer Options Drum Light*, Tub Clean, Wi-Fi* / Remote Start*, Signal*, TurboWash®, Control Lock*, Extra Rinse, Prewash, Sanitary*, Steam
No. of Wash/Rinse Temps 5
Wash/Rinse Temps Cold, Cool, Hot, Very Warm, Warm
No. of Spin Speeds 5
Spin Speeds High, Low, Medium, Medium / High, No Spin
Water Levels Load Sensing
No. of Soil Levels 5
FABRIC CARE FEATURES
Turbowash® Yes
Turbowash® Type Turbowash® 360°
AI DD® Yes
AI Sensor Dry™ Yes
Allergiene™ Cycle Yes
Precise Temperature Control with Variable Heater Yes
Sanitary Cycle Yes
SenseClean™ System Yes
Sensor Dry Yes
Steam Technology Yes
LAUNDRY APPLIANCE CONVENIENCE FEATURES
3 Minute Installation Check Yes
4 Adjustable Legs Yes
4 Tray Dispenser Prewash, Main Wash (with liquid detergent cup), Bleach, Fabric Softener
Auto Suds Removal Yes
Control Lock Yes
Drum Light Yes
End of Cycle Signal Yes
Leveling Legs Yes
LoadSense Yes
Wrinkle Care Option Yes
Remaining Time Display/Status Indicator(s) Yes
Reversible Door No
Cabinet Vibration Sensor Yes
True Balance® Anti-Vibration System Yes
FlowSense™ Duct Clogging Indicator Yes
Internal Water Heater Yes
Vent Type Vented
Venting Option 3 Way Venting
LAUNDRY APPLIANCE THINQ® SMART FEATURES
ThinQ® Smart Technology Yes
Energy Monitoring No
Remote Start and Cycle Monitor Yes
Smart Pairing Yes
SmartDiagnosis™ (v3.0) Yes
ThinQ Care™ Yes
Tub Clean Coach Yes
Wifi Yes
MOTOR
Axis Horizontal
Max RPM 1300
Motor Type Inverter Direct Drive Motor
MATERIALS AND FINISHES
All Available Colors Black Steel , Candy Apple Red ®, Nature Green (G), White (W)
Cabinet Painted Steel
Control Panel Plastic
Door / Rim Large Circle Chrome Rim
Door Cover Tinted Round Tempered Glass
NeveRust™ Stainless Steel Drum Yes
Top Plate Steel
Tub Rear Painted
CERTIFICATION
AAFA Yes
POWER SOURCE
Dryer Power Source Type Electric
Washer Electrical Requirements 120V, 10Amps
Dryer Electrical Requirements 240V, 30 Amps
Ratings CSA Listed
Washer Power Source Type Electric
OPTIONS/ACCESSORIES
LP Conversion Kit 383EEL3002D
Side Venting Kit 3911EZ9131X
DIMENSIONS
Carton (WxHxD) 30 1/16" x 79 11/32" x 32"
Depth with Door Open 55"
Product (WxHxD) 27" x 74 3/8" x 30 3/8"
Weight (Product/Carton) 311 lbs / 346 lbs
WARRANTY & UPC
Direct Drive Motor 10 Years
Drum 3 Years
Parts and Labor 1 Year
UPC 048231028486

Quick Specs


  • Appearance

  • Type: Combination Washer Electric Dryer

  • Dimensions

  • Width: 27"
  • Height: 74.37"
  • Depth: 30.37"

  • Features

  • Energy Star Rated: Yes
  • Laundry Capacity: 4.5 cu. ft.
  • High Efficiency: Yes
  • Steam Cycle: Yes
  • WiFi Connected: Yes

Specifications Sheet

Energy Guide

Owner's Manual English 10,834K 04/08/2024

Owner's Manual Spanish 10,801K 04/08/2024

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* Documents require Adobe Reader.

LG ThinQ Care Warranty Promo

Offer Expires: 4/13/2023 to 7/10/2024 Must be postmarked by: 10/10/2024

Purchase a qualifying LG product and register it through ThinQ app to receive a free 1 Year Extension on Manufacturer Warranty, valued up to $185. Rebate form must be postmarked by 10/10/2024.

LG Appliances Buy More Save More Delivery and Installation Allowance

Offer Expires: 6/19/2024 to 7/10/2024 Must be postmarked by: 10/10/2024

Enjoy exclusive rebate savings with purchase of qualifying LG Appliances. Rebate form must be postmarked by 10/10/2024.

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2020 LG WashTower Everything Within Reach

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Interactive Tour

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Professional delivery and installation is available for every product we sell. We would be happy to coordinate delivery and installation for you.

Extended warranties are usually very inexpensive and can save you thousands in the future. Some can even cover extra costs that result, such as cost of food that spoils when your fridge dies. It's simple and inexpensive to purchase extended warranties and one of the smartest ways to protect your investment.

Appliances can be large, heavy and expensive. You probably don't have the special tools or expertise needed to fix them in a crisis. If you can spare a few thousand dollars without batting an eyelash for new appliances should they break tomorrow, don't buy a warranty. But if you're like most of us, protect yourself by purchasing inexpensive extended warranties when you buy a new product and save yourself big money in the long run.

3.9 out of 5

71% of reviewers recommend this product.

4 Stars

Space saver

Cordova10ac 6/15/2024

Bought it 4 months ago and love the unit. Saves so Much space. Only problem I have is occasionally when it spins the right side panel Vibrates very loudly.
Originally posted on lg.com

Yes, I recommend this product

 Incentivized Review

Features

 

Quality

 

Value

 
5 Stars

Best in the market

LGAddict802 6/12/2024

Best washing machine and dryer combo ever Ideal for big families.
Originally posted on lg.com

Yes, I recommend this product

 Incentivized Review

1 Stars

Would give it zero stars if I could

heidski07 6/10/2024

LG contracts with shoddy lying delivery companies. I am livid. Your products are completely worthless LG if you cant be bothered to contract with reliable deliverers. I spent a half hour watching a tracker tracker app as my delivery driver traveled toward my house then went to THE WRONG ADDRESS my house number on the wrong street sat there for awhile then canceled our order and went back to his warehouse when nobody answered the door. Because it was not our house. I called the delivery company and was told my unit has been sent back to the warehouse and the drivers will not turn around. I was told the driver waited at my house with no answer for 10 minutes...which was a LIE as I was sitting next to the door with the door wide open for over an hour waiting and watching. I realize LG is not in control of the delivery company but at the end of the day if they contract with a shoddy and unreputable company that cant do its job that is on LG. Shame shame on you LG. You are the absolute WORST.
Originally posted on lg.com

No, I do not recommend this product

5 Stars

Excellent product

Wendy Riccardo 6/2/2024

I LOVE this system. The turbo wash makes it quicker to wash. The machine is not loud. It is a perfect size for my husband and I and all of the blankets we use for our two large dogs. I was disappointed when my washing machine died but now Im glad it did. The unit is so much better than my prior washer dryer
Originally posted on lg.com

Yes, I recommend this product

5 Stars

Loving my LG WashTower

R Singh 6/1/2024

I have been using this for one week and boy am I happy with the experience This conserves on time with my busy schedule. The Washertower is space saving and time efficient. Maximizes space and doesnt compromise the performance. Great purchase
Originally posted on lg.com

Yes, I recommend this product

Features

 

Quality

 

Value

 
1 Stars

Big waste of money

Manda83 5/31/2024

Looks nice and saves space but works very poorly. Does not wash clothes properly and dont even try to add anything extra like laundry sanitizer or anything it will stop half way through the wash to throw a code up about suds.Have to wash a load of towels with the bare minimum laundry soap or this happens every time. Which you have to basically run the cycle again with NO soap at all. Constantly get the dryer lint code when drying clothes even though we clean the lint screen after every use. Just a big waste of money. Havent even had this set a year and already looking into replacing it with a different brand.
Originally posted on lg.com

No, I do not recommend this product

Features

 

Quality

 

Value

 
5 Stars

Space-saver and best laundry results ever

ShoppingBag 5/28/2024

We purchased this stacked washer dryer unit to replace the late 90s separate washer and dryer units in our laundry room as part of an over hall and remodeling project. Moving to a stacked washer dryer unit allowed us to free up much more cabinet and counter space for our laundry room. Our WKEX200HBA stacked washer dryer unit is infinitely more efficient than the units we were replacing and does a much better job at thoroughly cleaning and drying our clothes. We have a household of four and a lot of different types of laundry to be done the WKEX200HBA handles everything we throw at it easily no matter how dirty. With a multitude of temperature and care settings available we know that every type of clothing is well cared for. Additionally we do appreciate the Wi-Fi enabled functions as well particularly the notifications when loads are done especially handy when you have teenagers in the house who start laundry and then promptly forget about it. we would highly recommend the WKEX200HBA to anyone looking for a new washer and dryer.
Originally posted on lg.com

Yes, I recommend this product

Features

 

Quality

 

Value

 
5 Stars

Great features

Cornelia 5/26/2024

I bought this last year...so happy with the product
Originally posted on lg.com

Yes, I recommend this product

 Incentivized Review

Features

 

Quality

 

Value

 
5 Stars

Expectations exceeded

Stonejack 5/26/2024

We have now enjoyed the LG washtower for 12 months. I still need to set the use of wifi. My wife has a very high standard for laundry washing and clothes drying. She is very pleased.
Originally posted on lg.com

Yes, I recommend this product

Features

 

Quality

 

Value

 
2 Stars

Poor features

Unhappy customer 20 5/24/2024

Ive owned this stacker for 2 years now. Clothes wash great but typically come out of the dryer damp. I have never been able to connect the stacker to the app so I am limited to the cycles pre-programmed on the stacker. My washer WiFi touch button does not work and the volume function on the washer no longer works not sure but I believe half the touch panel no longer works. I can pick my pre-programmed cycle and thats it.
Originally posted on lg.com

No, I do not recommend this product

5 Stars

Wash Tower - EXCELLENT

Paul 2024 5/2/2024

Great machines and sharp looking Very quiet and gets the job done quickly...plus a space saver Very satisfied with the wash tower.
Originally posted on lg.com

Yes, I recommend this product

 Incentivized Review

5 Stars

Very happy

Marred 4/30/2024

Ive had this WashTower for a little over three weeks and its been a joy to use. Washes and dries the clothes well and it even tells you how long itll take to complete and even notifies you when the washer and dryer cycles complete through the app on your phone. I wish the app were more intuitive to use although its not too hard to figure out. I found out about HE detergent which is the only kind of detergent you can use in the washer. Its concentrated and low sudsing which is needed in this front loading washer. Its way quieter than my old washer and dryer so I can watch tv and wash and dry without being annoyed about the noise. It even plays a soothing melody after the cycles complete. Overall I love this wash tower. Comes with a one year warranty and if you download the app and link it to your WiFi the manufacturer throws in another year warranty for free. I also bought another 5 years warranty from the retailer I bought it from for a total of seven years warranty. Last thing Ill mention is the steam dry feature which is a nice extra.
Originally posted on lg.com

Yes, I recommend this product

Features

 

Quality

 

Value

 
5 Stars

Excellent washer/dryer combo

Rapego 4/15/2024

I love having this tower as a space saver it looks nice and have very good features. The controls are easy to use and they cover what is necessary for all types of laundry without being too difficult to use. The washer is excellent and the dryer works well without excessive noise. I like having the notifications for completed cycle on my phone.
Originally posted on lg.com

Yes, I recommend this product

 Incentivized Review

Features

 

Quality

 

Value

 
5 Stars

Great Product

Stacey Murphy 4/9/2024

Ive loved my wash tower and its been very easy to use and fits perfectly in my small space when before I had to get apartment style size units. Im sold on LG appliances
Originally posted on lg.com

Yes, I recommend this product

Features

 

Quality

 

Value

 
5 Stars

Great features backed by quality known product

Sticky Fusion 4/6/2024

This WashTower is amazing I love LG products especially the ThinQ line. Their smart features along with their ease of use is perfect for me and my house.
Originally posted on lg.com

Yes, I recommend this product

 Incentivized Review

Features

 

Quality

 

Value

 
3 Stars

Easy to use but suffered part failure

Nm27 4/4/2024

The drain pump failed and had to be replaced. Water leaked through the floorboards under the machine. Prior to that it performed well. It was hard to service because repair person was unable to independently move the machine out from the wall and needed assistance from a family member to do it.
Originally posted on lg.com

No, I do not recommend this product

5 Stars

Washtower

Picemann 3/20/2024

I enjoy using this unit. Easy fast reliable product.
Originally posted on lg.com

Yes, I recommend this product

 Incentivized Review

Features

 

Quality

 

Value

 
2 Stars

wish i listened to reviews about lint

evado 3/15/2024

washer is decent but the dryer is horrible because there is a flaw in the lint removal system. the rubber gasket on the door needs to be cleaned every load because it attracts lint/hair/sand. after dryer is done and you open the door..all lint falls 6o ground from the gasket....the worst
Originally posted on lg.com

No, I do not recommend this product

Features

 

Quality

 

Value

 
5 Stars

Wash tower

Picemann 3/15/2024

Great product Enjoy using it would recommend this appliance to everyone
Originally posted on lg.com

Yes, I recommend this product

 Incentivized Review

Features

 

Quality

 

Value

 
5 Stars

Does a beautiful job on all laundry

LindaLeslie 3/13/2024

Im so in love with this wonderful stack set Everything I love
Originally posted on lg.com

Yes, I recommend this product

 Incentivized Review

5 Stars

Dryer is fast

911Melissa 3/9/2024

Love at first use. It is quiet it is easy it is wonderful But I will say that LG and Lowes need to get together on the dryer plug length. It needs to be longer than 6 feet. I had to get longer t he plug is further down and had to order it as special because lowes only carried a 6 ft.
Originally posted on lg.com

Yes, I recommend this product

 Incentivized Review

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5 Stars

Amazing Washer/Dryer

Hez720 3/7/2024

Purchased this unit about a year ago. Built like a tank. Still going strong. Very easy to use. Washes clothes very good. Easy to maintain this unit. Very pleased with this unit.
Originally posted on lg.com

Yes, I recommend this product

 Incentivized Review

2 Stars

Dryer takes forever

Lisa Anne 3/4/2024

I bought it a month ago and I hate it dryer takes forever to dry.
Originally posted on lg.com

No, I do not recommend this product

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5 Stars

Great product

Davis529 2/29/2024

Im happy with my selection Ive had my product for almost a year
Originally posted on lg.com

Yes, I recommend this product

2 Stars

Really not a good unit to purchase

Maxd1211 2/29/2024

So I bought this unit one year ago and one month after having it the dryer stopped working for no reason so I am not in a service area for LG so they had to spend two weeks trying to get someone to come out to my house to look at the unit and once they did They couldnt fix the unit on the spot. They had to take it into their service center and spent another two weeks without a unit so we were without a washer and dryer for one month and when we got it back it was some loose wiring. But we havent had any problems since then except for now the rubber boot on the washer is starting to tear LG. What are you going to do about the problem?
Originally posted on lg.com

No, I do not recommend this product

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5 Stars

Sleek and Stylish

LolaNtito 2/15/2024

the repair was amazing and efficient. technician was extremely knowledgeable.
Originally posted on lg.com

Yes, I recommend this product

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1 Stars

POOR QUALITY AND CANNOT GET PARTS FROM LG

SCREWED2K 2/7/2024

DONT BUY POOR QUALITY AND CANNOT GET PARTS FROM LG. Only 15 months old and error u5 received which we were told was vibration sensor. $400 and did not fix it. Now told circuit board also needs replaced but LG doesnt have part and cannot tell us when or if they can get it. If we wait indefinately? it will be another $500 with no guarantees that will fix it. Since dryer is attached we cant just replace washer. $2000 down the drain - regret buying this thing
Originally posted on lg.com

No, I do not recommend this product

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5 Stars

Excellent

Quarnby 2/3/2024

Outstanding piece of technology. Super efficient washing and drying both with low levels of nose. The one negative is the user friendliness of the app. The app gives access to a range of online programs but: 1/ The do not include the standard manual options available on the machine- why? 2/ To access the options one needs to remember to click on the down site next to the word NORMAL- again why? Please upgrade the app interface.
Originally posted on lg.com

Yes, I recommend this product

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5 Stars

VEry good purchase

Quarnby 1/29/2024

Outstanding washer/dryer combo. The drying is fast and thorough without causing any shrinkage. The washer is also super efficient. Turbo wash actually works and substantially reduces the time. It takes a while to get the hang of programming via the app and i would have preferred a completely personalized option that allowed me to tailor make a program rather than having to choose one of the options offered. Both washer and dryer are very quiet and so far we have had absolutely no trouble with it.
Originally posted on lg.com

Yes, I recommend this product

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4 Stars

Great unit other than a little water

jwalls 1/29/2024

Bought this unit in December from Lowes. Had no problems with it until about 8-10 loads in. At that point it was leaking water under the unit on the left side. Cheked all the connections everything was dry. Stopped in at Lowes they tell me that since it was more that 48 hours since I purchased it I would have to call the Lowes service file a claim to have them look at it. Called set up an appointment but no one showed up or called so I called to find out why they said I needed to call LG. Called LG they walked me thru some tests so far that took care of it. Other than that we love it
Originally posted on lg.com

Yes, I recommend this product

1 Stars

Buyer Beware

Dissatisfied1ofMany 1/28/2024

Ive had this unit for about a year and a half. I bought the extended protection plan at that time. A month ago the dryer stopped working. I filed a warranty claim and was referred to a local service provider. The first visit it seemed as though the tech had never seen an LG product before. After conferring with someone he let me know the unit needed a new main board and that part wasnt available. After daily calls to the LG warranty department the part was suddenly on order. The tech came back a week later and installed the new main board. No luck. After conferring with someone else he let me know the dryer needed three other parts one of which is a new motor. Thats on order. Fingers crossed. No dryer for a month so far on a unit thats less than two years old. LG warranty department isnt helpful. Think twice before buying LG
Originally posted on lg.com

No, I do not recommend this product

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5 Stars

The size is perfect

Longlade 1/18/2024

I love this machine its very quiet and the best part is that I dont need a stool to reach the controls.
Originally posted on lg.com

Yes, I recommend this product

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5 Stars

Excellent function short drain hose

LR24 1/13/2024

So far this is a huge improvement from my last LG that was 7 years old. The only bad aspect is that the drain hose is 8 ft and the location I have caused me to have an extension.. this is worrisome. Other than that the actual washer and dryer both work great
Originally posted on lg.com

Yes, I recommend this product

 Incentivized Review

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4 Stars

Need more time

DC203 1/13/2024

I bought my stack washer/dryer about a month ago. The truth is I am in the process of a renovation and have only used it a few times. I really need to read the book because there are some things I need to read up on such as the sensor.
Originally posted on lg.com

Yes, I recommend this product

 Incentivized Review

1 Stars

Dont Buy or Trust LG

Robert P LG is crap 1/10/2024

Beautiful machine Major problem from day 1 it wouldnt dry clothes error code D95. Called LG multiple times On the phone for multiple hours explaining to them what was wrong. They finally send a technician there to look at it he changed the most expensive part first Control board per LG team member still didnt fix it. Technician then changed High / Low thermostat. Works Great now. The technician sends me the bill told him this is LGs bill for the machine is under warranty only 3 months old into a 1 year factory warranty.. He told me LG wont pay so again on the phone multiple times for multiple hours with LG to get the technician they sent paid. They keep telling me they either paid him or they will pay him and a liaison will call me in a couple days or with in 5 working days. Never get a call back from the liaison. Call them back and go through the same conversation again cause no one actually makes notes on the conversations taken place and the circle begins again. We will get this taken care of and the liaison will call you in the next 48 hours or with in 5 working days. Out of probably 20 times telling me the liaison will call me back I still have not gotten a call back from anyone. I give up I wont buy LG again The technician and LG can work it out for his 467$ bill I am tired of the run around by LG It shouldnt be this difficult to get a company like LG to make a machine under warranty work properly and pay their bill to technician.
Originally posted on lg.com

No, I do not recommend this product

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3 Stars

Problems after 1yr

Acavery33 12/30/2023

I have had this unit a little over a year and the rubber boot gasket at the door on washer has ripped and is leaking water everywhere. Looks like the part is $240 and out of stock. Seems nuts to rip this soon. What are the options? Havent had any problems until the 1yr mark and warranty is up after 1yr. Ugh
Originally posted on lg.com

No, I do not recommend this product

 Incentivized Review

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5 Stars

Great features

TwoNineteen 12/21/2023

I am very excited that this was included in my home purchase. The stackable machine is so modern with cool features.
Originally posted on lg.com

Yes, I recommend this product

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5 Stars

Space saving

Jomac44 12/19/2023

Bought this approximately one month ago and have been exceptionally happy with it. Easy use easy to move. with our small size laundry room stackable works great giving us more room.
Originally posted on lg.com

Yes, I recommend this product

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4 Stars

Works well be mindful of where youre putting it

Corita 12/16/2023

Seems to be working fine install was tricky because its such a large unit ours needed to go on the 2nd floor and the team delivering it wouldnt move it up there because of safety concerns so thats something to consider. Once we paid movers to move it up and slide it in its worked well
Originally posted on lg.com

Yes, I recommend this product

 Incentivized Review

2 Stars

Dryer: Shattered Tempered Glass

CYJC 12/13/2023

I bought this unit on Jan 2021 at Costco. To be frank the machine was great for the past 2 year almost. It does the job with acceptable noise. Unfortunately the washtower was never able to connect with the LG app but I am fine with the function solely from the washtower itself. I was drying my clothes as usual. After the first round the load was not dry enough so I put it to low heat for the second round. A few minute later there was a huge booming sound coming the dryer. What happened was the interior tempered glass shattered. It was a mess inside: clothing and glasses mixed together. You will find the after clean-up picture in the attachment.
Originally posted on lg.com

No, I do not recommend this product

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3 Stars

Great Product Questionable Service.

Gaz0258 12/12/2023

We have had the unit for 11 months and 26 days and of course we now have a problem. When the unit originally arrived a part was deffective but they came out only 2 days later and repaired it. Our latest problem however has been a different story. We have a problem with the dryer. It just keeps cutting off. I spent almost 3 hrs on the phone trying to get someone out to repair. A repair tech from Sears not where we bought it was scheduled. Appts are from 8-5 with no narrowing of time. At 4.45 we got a text that the appt had been rescheduled for the following day. Again we waited the following day and at 7.00 the appt was cancelled and rescheduled for a week later. Finally they came to day and assessed the problem and have ordered parts. Meanwhile the warranty has run out. As it was ongoing they are covering it but had it broke a week later it would have cost almost $700 to repair. The unit is great and other than the problems we are very happy with it. Poor service and communication ruined a good experience.
Originally posted on lg.com

No, I do not recommend this product

4 Stars

Doors Cannot Be Reversed

HopefulSoon 12/12/2023

I wish to buy this WashTower with very good average rating. I have owned another LG appliance for over 10 years so I am a satisfied LG customer. But this WashTower is not deigned to reverse the doors to open on the left instead as designed on the right side. While I am still in the market for a stacked washer and dryer - I hope soon LG can redesign their WashTower with reversible doors.
Originally posted on lg.com

Yes, I recommend this product

2 Stars

Well 2 months to get a brand new unit working

Robert P LG is crap 12/11/2023

Nice looking machine BUT It took around 2 months to get a brand-new unit working correctly I Bought this at the end of July 2023 wouldnt dry correctly. I called LG multiple times and hours on the phone. First tech took like 3 minutes looking at it told us it was because it had a foot of flex hose on it??? Well that wasnt the issue. The tech didnt even try to diagnose?? Said he needed to call LG and never heard back from him. So called LG multiple times and hours on the phone again. They finally got a tech out in late Sept. and this technician finally got it fixed. Then a brand-new unit that is under warranty the tech expected us to pay for the services instead of LG when LG sent the tech out. So more phone calls and multiple hours on the phone I think LG finally paid the tech. Very aggravating to buy a brand-new unit and have issues and then having to jump through rings of fire just to get it working properly
Originally posted on lg.com

No, I do not recommend this product

 Incentivized Review

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5 Stars

Perfect fit for our space

Charity74 12/10/2023

Weve had our washtower for about 3 weeks now and I love it The only thing I wish were different was a non-preset function for wash or dry cycle so I can choose what I want. Otherwise love it.
Originally posted on lg.com

Yes, I recommend this product

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4 Stars

Nice sized for smaller homes

Vjstne 12/10/2023

Purchased this because its an LG. I never wanted to own a front load I loved my top load with no agitator but moved to a smaller place. This unit fit perfectly and wasnt the old time set up you see at grandmas. Its quiet and so far easy to keep clean. Its super heavy though you have to remember that you have 2 units set on each other so dont try and move it yourself.
Originally posted on lg.com

Yes, I recommend this product

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1 Stars

Miry 12/8/2023

My experience was not good because the washing machine makes a lot of noise and no technician has been able to fix it.
Originally posted on lg.com

No, I do not recommend this product

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5 Stars

Great unit Love the washer/dryer combo

Capt Tony 12/1/2023

Great unit. little problem with the mother board after 2 years but LG was awesome in resolving this issue with prompt and VERY knowledgeable service done in less than a day. Unit works great and no issues at all with the washer. would 100 buy this again from LG. Seems all my LG equipment has good quality. Something very hard to find these day
Originally posted on lg.com

Yes, I recommend this product

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1 Stars

Huge Disappointment

Onljoanne 11/29/2023

This is the fourth LG appliance we have purchased. We were highly satisfied with the first three. Never imagined that we should have expected the fourth would not be working when it arrived. After four weeks we have been lied to and listened to excuses from LG and the retailer. We Still do not have a working machine.
Originally posted on lg.com

No, I do not recommend this product

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5 Stars

Love the middle section with the controls

Happy Washtower Customer 11/20/2023

Love all the different options that I have on the washer dryer~
Originally posted on lg.com

Yes, I recommend this product

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2 Stars

VS code and stoppage on washer spin cycle

dixonte29 11/20/2023

Bought this from HD in July 2022 received it in August. It worked well for 6-8 months. Then we started getting a U5 code on the washer. It would stop at about 14 minutes in the spin cycle. It was easy to pause and reset though. We thought How could this be happening on our new $2000 laundry center? We thought it would fix itself but in September/October 2023 it got worse. It took multiple resets to complete a load of wash. Researched the issue and found it was actually a VS vibration sensor code. Tried to troubleshoot it myself via info on internet etc. Troubleshooting was unsuccessful. Contacted LG and they were very responsive. LG allowed an under warranty service call we were now at 14 months and set it up with a local repair service. Repair service was very efficient. They came out assessed the problem and ordered a new Vibration Sensor installed it. Second load of wash after the repair the VS code was back and took multiple resets to complete a load of wash. Based on our experience I would avoid this particular product. I trust LG will make it right and all of our other LG appliances are excellent
Originally posted on lg.com

No, I do not recommend this product

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